Customer Service

UK Deliveries

We send most of our UK orders by courier or by Royal Mail's 'Signed For' service for smaller items or prints. The postage costs are always clearly displayed when you place your order but if you have any questions, just give us a call on 0151 324 5040 Monday to Friday, 9am-5pm.

Recorded Delivery
Delivery usually in 1-2 working days (Signature Required) *
Royal Mail Recorded Delivery is a more secure delivery option which is particularly useful if you are having your order delivered to a work or communal address as it is a trackable service.
*Although we usually find our Recorded Delivery services to be very quick to arrive, they can take up to 5 working days for Royal Mail to deliver. If your parcel has not been delivered after 5 working days please contact us by phone 0151 324 5040 or email help@liverpoolartgallery.com quoting your name, order number and full address and we will look in to it straight away for you.

European Deliveries
Our European deliveries are despatched using DHL or Royal Mail 'International Signed For'. We usually find our deliveries to European destinations take about 4-5 working days to arrive however they can sometimes take a little longer than expected. If you have not received your order after 10 working days please contact us by phone 0044 151 324 5040 or email help@liverpoolartgallery.com quoting your name, order number and full address and we will look in to it straight away for you.

The delivery costs for your order will be calculated as you add items to your shopping trolley on the site. The cost to send more than one item will increase as you add items to your shopping trolley as the price is calculated on the weight and size of your parcel.

International Deliveries - outside the EU
Our International deliveries are despatched using DHL or by Royal Mail 'International Signed For'. We usually find our International deliveries take about 9-10 working days to arrive however they can sometimes take a little longer than expected. If you have not received your order after 15 working days please contact us by phone 0044 151 324 5040 or email help@liverpoolartgallery.com quoting your name, order number and full address and we will look in to it straight away for you.

The delivery costs for your order will be calculated as you add items to your shopping trolley on the site. The cost to send more than one item will increase as you add items to your shopping trolley as the price is calculated on the weight of the parcel and size of your parcel.

How much will delivery cost?

The cost per order will vary depending on what the order consists of; however, the postage costs are always clearly displayed when you place your order but if you have any questions, give us a call on 0151 324 5040 Monday to Friday, 9am-5pm.

Orders over the value of £50 qualify for free UK standard delivery.

Do I need to sign for my package?

Your order will require a signature upon receipt from either yourself or someone else at your address. If you're out when your postman tries to deliver your mail, they will leave a 'We're holding an item of mail for you' card at the delivery address. This card gives you the address and opening hours of your local delivery office, so you can pop in and pick up your mail, or you can telephone them and ask for your mail to be redelivered when you'll be in.

We can only accept items returned to us within 30 days from the date your order was despatched. All items must be returned to us before a refund or replacement is issued. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect.

Can I return the item for something else?

We will process your return within 3 working days of receipt. You will receive an e-mail to confirm your return has been processed and your exchange dispatched. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please do let us know.

I would like to return an item for a refund

We will issue your refund within 3 working days of receipt of your return. Once the refund has been processed, you will receive an email confirming this. It can take up to 72 hours for the refund to be credited to your card. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.

I have received a faulty item

If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail returns@liverpoolshop.com quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 30 days from receipt of the faulty item to return it to us.

I have received an incorrect item

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail returns@liverpoolshop.com quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 30 days from receipt of the incorrect item to return it to us.

Distance Selling Regulations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from LiverpoolShop.com for a full refund. This does not apply to bespoke items or items that have been commissioned. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. As occasionally items do go astray in the mail we do recommend that you send the parcel using a delivery service that insures you for the value of the goods, such as Royal Mail Recorded Delivery.